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About Us

Looking for an HR consulting firm that prioritizes your unique needs? We excel at personalized solutions, focusing first on understanding your pain points. We strategize to create vibrant teams that align with your goals, offering custom strategies for recruitment, retention, and leadership development. Let's start building a lasting relationship today - we're here to help you succeed!

Our Team

hover over the images to learn more about our team
Click on the images to learn more about our team
ingridv2

Ingrid Vaughan

Ingrid Vaughan, ML, CRP

Role:
Founder and HR Architect, Leadership Developer
Super power:
Being a trusted advisor to organizational leaders
Passion:
Facilitating leadership transformations
My favorite things:
  • Wine, coffee and chocolate (not necessarily in that order)
  • Any time I can spend time with my family
  • Throw in some Canadian football and it’s a perfect day!
sheena

Sheena Badr

Sheena Badr

Role:
Administrative Associate
Super power:
Organization and details
Passion:
Making a positive impact in the community
My favorite things:
  • The warmth of the sun
  • Seeing beauty in my surroundings
  • Lebanese food!
karen

Karen Borthistle

Karen Borthistle

Role:
HR Associate
Super power:
Considering all angles, finding thoughtful solutions
Passion:
Helping people thrive
My favorite things:
  • Time with family
  • The arts – sewing, gallery visits, crafts with my nieces + nephews
  • Finding humour in everyday life
tracey

Tracy Pheiffer

Tracy Pheiffer

Role:
HR Associate
Super power:
HR and people strategies
Passion:
Setting people up for success
My favorite things:
  • Escaping into a great novel, even better with a glass of wine
  • Family time
  • Football, especially under the lights
dawn

Dawn Robson

Dawn Robson

Role:
HR Associate
Super power:
Optimism – looking for the best in people
Passion:
Supporting people in their passions/endeavors
My favorite things:
  • Family and friends time – real connections
  • Kayaking, biking, hiking
  • Our cabin getaway
kessewa

Kessewa Heaton

Kessewa Heaton

Role:
HR Lead Associate
Super power:
Being a unifying force towards a team’s purpose
Passion:
Environments that improve engagement and experiences
My favorite things:
  • A loud kitchen full of cooking, eating, music and laughter
  • Helping people feel better
  • Working in nature

Strategic Collaborators

Occasionally, our clients face HR challenges or have specific needs that call for expertise in particular areas. We've cultivated partnerships with skilled professionals who specialize in various HR fields. If your business requires support in any of these areas, we'd be happy to connect you with our strategic collaborators. Rest assured, each one holds the My Smart HR stamp of approval and has received glowing reviews from our clients. With this talented network, we're well-equipped to provide top-notch HR services across the board.
m

Shelley Quinte

Shelley is an investment in integrity, trust and peace of mind when legal advice and representation are needed most. She is a management-side labour and employment lawyer with a practice emphasis on human rights matters. She achieves success through forging relationships, overcoming obstacles and pre-emptive planning in a variety of workplace environments and legal situations.
kathryn

Kathryn Dafos

Kathryn works with individuals and organizations to drive sustainable improvement in bottom-line performance and profitability. She joins the Smart Leadership Academy team to deliver the Lumina Spark Assessment. Lumina Spark inspires people to develop skills most needed in the workplace – adaptability, agility, growth mind-set, partnering, authenticity and the ability to lead self and others.
dawna

Dawna Day

Dawna is a seasoned and trusted Workplace Investigator, Culture Advisor, Trainer, and Occupational Health and Safety Advisor. Her work is founded on principles of fairness and objectivity, effective listening, and respect for the process, people, and organizations. She appreciates the negative impact difficult HR matters have in the workplace and knows that with the right supports, there is a light at the end of the tunnel.
julia

Julia Balabanowicz

Julia helps businesses to resolve workplace conflict and restore cohesion through conflict coaching, mediation, facilitation, and high value workshops. She expertly grows the capacity of leaders, and their teams, to transform thorny dynamics that impeded effective decision making, collaboration, team moral, and talent retention. Julia understands business and how conflict in the workplace impacts a company’s bottom line.

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